Husqvarna dealer won't service bike?

1856 Views 4 Replies 2 Participants Last post by nullptr, 10 mo ago

nullptr

Discussion Starter · 10 mo ago

Just had a lousy experience with the local dealer.

I purchased my Norden at the end of July from a dealer roughly 5 hours away, since the local dealer said they wouldn't be able to get one until maybe next year. I had a great experience at Rob's Performance Motorsports in Johnson Creek, WI, but I fully expected that I'd be able to get my bike serviced 'locally' (2 hr drive)

Apparently not. I called Adventure Center in Marquette, MI up today to set up an appointment for my 600 mile service.

Dealer: "Where'd you get a Norden?"
Me: "Out of state"
Dealer: "What dealership?"
Me: "Rob's..."
Dealer: "Performance Motorsports. Yeah. Our guys don't know how to work on the Norden, we can't do it"

Several things struck me about the conversation.

The guy cut me off with the name of the dealer I purchased from
His tone suddenly changed to dismissive
They apparently haven't bothered training their techs on new bikes, yet?

So. Yeah. Looks like I have to drive back down to Wisconsin for my break-in service. I'll likely end up doing future services, at least oil changes, on my own since it looks simple. The first one, though? I want a technician to check it over. I may try Adventure Center again this spring, since I wanted to get the heated grips and some other stuff added around that time, but we'll see. Yes, I know I can get aftermarket, I just kind of liked the idea of the integrated solution.

Honestly the whole thing kind of makes me want to start my own dealership, but I wouldn't know where to start and don't have the spare money laying around to do so.

Still absolutely love my bike, but this was just the topping to a kind of meh day all around. Thank goodness it's almost the weekend!

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Donk

· #2 · 10 mo ago

I also got my Norden (and 890 Adventure) from Rob's. I'm loving both of my bikes! Great people to deal with and super good shop for service. There is a KTM dealer in Escanada that may be closer? I don't know what the deal is between KTM and Husqvarna, if all KTM dealers also handle Husqvarna?
You should take the bike back for first service. There is a long list of checks and tweaks to be done. After that it's an easy bike to service yourself.
Why would you EVER go back to Adventure Center or any dealer that just blew you off and said they were not interested in your business? After that I wouldn't trust them to work on my bike.

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nullptr

Discussion Starter · #3 · 10 mo ago

Donk said:
I also got my Norden (and 890 Adventure) from Rob's. I'm loving both of my bikes! Great people to deal with and super good shop for service. There is a KTM dealer in Escanada that may be closer? I don't know what the deal is between KTM and Husqvarna, if all KTM dealers also handle Husqvarna?
You should take the bike back for first service. There is a long list of checks and tweaks to be done. After that it's an easy bike to service yourself.
Why would you EVER go back to Adventure Center or any dealer that just blew you off and said they were not interested in your business? After that I wouldn't trust them to work on my bike.

I actually called Tom after work and have an appointment down there next Friday. Just need to find a trailer. I'm tempted to ride down, but I'm not sure I want to do 10 hrs on the bike in one day.

I was really impressed with Rob's, it was painless buying the bike over the phone, I just had to drive down and pick it up. They helped me strap it down and off I went. Really pleasant people to deal with, and I'd never been in that part of the country before, so that was fun.